Please reach us at vincecakes00@gmail.com to answer any additional questions.
A 50% non refundable deposit is due to secure your date at the time of order. The remaining 50% balance is due 1 month before. Two notices will be issued as a reminder of your final deposit payment before and after if needed. Failure to pay final deposit will result in a cancellation of your order.
Customers who pay in full at the time of order placement will not be eligible for a refund if canceled prior to their scheduled date, but may apply the funds as a credit towards future orders with VinceCakes.
Changes such as an increase in servings, flavor changes, and design changes to your order are allowed up until 1 month prior to even date.
Customers assume full responsibility for products picked up from VinceCakes and release VinceCakes from liability for any damage incurred after pickup. No refunds or credits will be issued for damages once the cake is handed off. A 'Care Card' detailing optimal temperature, transportation, and handling instructions is provided at pickup.
VinceCakes tiered cakes may contain internal supports to ensure they remain stacked. All materials are completely food-safe, but it is advisable to use caution, especially with children when cutting, portioning, and eating tiered cakes. These cakes can be heavy. Please consider this when arranging or moving the cake. VinceCakes is not responsible for any damage caused by moving the cake if/once VinceCakes has set it in place.
With outdoor events, it is understood that your products ordered may be affected by outdoor weather conditions including but not limited to, unsteady terrain, winds, rain, leaves, dust, sunlight, insects, wildlife, and other acts of nature outdoors. Cakes and items such as fillings, decorations, or frosting may not be satisfactory in these conditions and are not guaranteed after satisfactory delivery. The recommended optimal temperature for all cakes is 73 degrees Fahrenheit or below.
By completing your payment and processing of your order, you agree to hold us harmless and not liable for any allergens, or food-borne illnesses that may result from you, your guests, and attendees in relation to this order. We work hard to give you the best experience with our products and look forward to serving you.
We cannot guarantee that our baked goods are nut-free as some items may contain traces of nuts. However, we take precautions to prevent cross-contamination.
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